Terms and Conditions

Terms and Conditions

By placing an order with Wylera Hair for products sold on our website you will be deemed to have read, understood and agreed to these Terms and Conditions.  Please read these Terms and Conditions carefully and, if you are unhappy with any aspect of these, then you should contact us, prior to purchase.

We amend our Terms and Conditions from time to time.  Whenever you order from our website, the Terms and conditions that are in force at that time represent the contract between Sistaco Pty Ltd and yourself.

Wylera Hair is a Division of Sistaco Pty Ltd and has registered offices in Brisbane, Australia (ABN 29 1499 10225) with warehousing based in Bristol and is VAT registered (343075222).

Our contract with you:

Order Placement

We will notify you by email as soon as possible to acknowledge receipt of your order and to provide you with an order number.  If we are unable to fulfill your order following this acknowledgement, we will contact you by email or telephone advising of this.  We will confirm acceptance of your order by sending you an e-mail that confirms that the products have been dispatched.  A legally binding contract will be formed when we send you the Dispatch Confirmation.    If you require any further information regarding your order, please email sales@wylerahair.com; quoting your order number.  We may not accept your order if an item is out of stock, if we have identified a product or pricing error or if we are unable to obtain authorization for your payment.  We reserve the right to reject any offer to purchase by you at any time.

If you wish to change a product you have ordered with us, please email us and we will let you know if a change is possible.

A product is your responsibility from the time we deliver your order to the address you gave us.  Once payment is received, you own the product in full.

The images on site are for illustrative purposes only.  Although we have made every effort to display the colours accurately, we cannot guarantee that display of the colours accurately reflects the colour of the Products. Your product may vary slightly from those images.

The purchase of Products through the site is limited to parties who can lawfully enter into and form contracts on the site in accordance with English law.  You must be over the age of 18 years old.

Cancellation Rights

We hope that you are delighted with your order, however, you have a right to cancel your contract under Consumer Law from the date of dispatch (the day we email you to confirm acceptance of your order) until the date which is 14 days after you receive our products.

If you decide to cancel your order you must ensure safe return of your goods within 14 days of the cancellation date.  You must inform us of your wish to cancel by email to: sales@wylerahair.com. If you cancel your order but do not send off the goods to us within 14 working days of notifying us of the cancellation, we shall be entitled to withhold payment of any refund.  We will not accept return of goods, if we are not notified first.

If the goods have any Hygiene manufacturer’s seal broken (the seal/cellophane provided on the box) then for health and hygiene reasons; there is no right to cancel your order.

Goods must be returned in good condition, as they were sold to you, to the address given by our customer service representatives.

Goods are returned at your own expense and we suggest recorded delivery and proof of postage as you are liable for the safe return of our products. If goods are faulty, then we will reimburse freight.  If they are due to ‘change of mind’ freight will not be reimbursed.


Faulty Goods and Replacements

If goods are delivered to the address you provided and you cannot find; then only a replacement will be provided and not a refund.

If you suspect your goods are faulty; please send an email to sales@wylerahair.com with a video so we can assess the potential issue.

If deemed potentially faulty you will be asked to return your device for testing.  A form will be provided to be included with your return.  Freight will be reimbursed if your device is found to be faulty to the extent of standard delivery fees.  We are not responsible for any returns lost in transit.

Once deemed to be faulty; if purchased within 30 days you will be offered a refund or replacement.   If you choose a refund, this will be provided in a timely manner to your original purchase method (normally within 14 days).  Wylera Hair also has the right to make a deduction in the refund amount if goods are returned in poor condition; missing parts or they have been handled in a way that would not be permitted in a shop.  You must take reasonable care of your goods and must return the product with its original packaging material in original condition.

Once deemed to be faulty; if purchased within 12 months but after 30 days, a replacement will be provided. If a replacement is provided, then the warranty on your device is still dated as per the date of your original purchase.

We cannot provide refunds or returns for products purchased through other retail outlets. Only products purchased on the Wylera Hair website may be dealt with directly by ourselves.  We would ask you to contact the company you purchased your product from if through a third-party.

Goods that are returned must be properly packaged and labelled with our address given by customer service representatives.  You are responsible for any damage in transit due to incorrect or inadequate packaging by you.

What is not covered by our Warranty

  • Accidental Damage
  • USB Port Damage. Consideration will be on a case by case basis.
  • Damage as a result of use not in accordance with electrical instructions or use with the incorrect charger rating, or a potential faulty adaptor.
  • Normal wear and tear (including damaged USB ports)
  • Negligent use
  • Use not in accordance with the operating instructions.
  • Items provided as a free gift



We reserve the right to use any feedback or videos using our products, that you may provide to ourselves to publish, distribute and otherwise use, in any medium.  We are and shall be under no obligation to maintain these in confidence or to pay commission or compensation for using such.

You are responsible for any comments made by yourself and for their accurate nature. We may monitor, edit or remove any content that we consider unlawful, abusive or libel or in violation of copyright or trademark.



Our fulfillment processes are automated and we do not have control over how quickly an order goes through dispatch which makes it challenging for us to make changes in your details or in your order. 

However, we suggest that you let us know anyway and we will do our best to make the necessary changes for you (but there is no guarantee).

Please be advised that we are not liable for orders delivered to a wrong address if incorrect details are entered at checkout. If good are lost in transit, we will replace and not refund.

If your delivery company does not connect with you whilst endeavoring to deliver and your parcel is taken to the local Post office/dispatch address for pickup, then this is your responsibility to do in a timely manner. If goods are not collected and hence returned to our warehouse, you will be responsible for redelivery charges.  If you choose to cancel your order, delivery/return charges will be deducted from your refund.



We are not held responsible for any typographical errors or inaccuracies on any website.  This may be relating to pricing, products, promotions, shipping information or charges, duties or sales tax.  We reserve the right to correct any errors after the fact and cancel any orders that may have been made based on our errors of omissions, without prior notice.



Wylera Hair ship from the UK so there will not be duty or customs charges.

However, Wylera Hair is not responsible for any Duty or customs charges if goods have to be shipped from outside the UK, perhaps due to stock fulfillment issues.



Our website includes imagery, trademarks and other information which is Copyright.  Permission will need to be sought if you wish to use any Copyright material.



The information on our website is provided in good faith.  Every effort has been made to ensure its accuracy.  However, we will not be held liable for any inaccuracies and we do not guarantee that our website is free from any errors.  We do not warranty that any product sold on our website will meet your particular requirements.  We are not liable to you or any other person for loss or injury in connection with the use of our website or use of misuse of the products sold on our website.

These Terms and Conditions shall be governed and construed in accordance with the laws of Australia.