Refund policy

We hope that you are delighted with your order, however, you have a right to cancel your contract under Consumer Law from the date of dispatch (the day we email you to confirm acceptance of your order) until the date which is 14 days after you receive our products.

If you decide to cancel your order you must ensure safe return of your goods within 14 days of the cancellation date.  You must inform us of your wish to cancel by email to: sales@wylerahair.com. If you cancel your order but do not send off the goods to us within 14 working days of notifying us of the cancellation, we shall be entitled to withhold payment of any refund.  We will not accept return of goods, if we are not notified first.

If the goods have any Hygiene manufacturer’s seal broken (the seal/cellophane provided on the box) then for health and hygiene reasons; there is no right to cancel your order.

Goods must be returned in good condition, as they were sold to you, to the address given by our customer service representatives.

Goods are returned at your own expense and we suggest recorded delivery and proof of postage as you are liable for the safe return of our products. If goods are faulty, then we will reimburse freight.  If they are due to ‘change of mind’ freight will not be reimbursed.